Crosby's- Franklin at 151 North 13th Street, Franklin, Pennsylvania.

My mom and stepdad prepaid for $5 worth of gas on 7/11/17 at the Franklin Crosby's. My mom had gone into the store to pay, and my stepdad didn't know how much she was putting on the pump. He did know she only had $25 on her. He waited outside while pumping, and my mom was inside talking to the cashier. At one point, the cashier looked at the pump and immediately stopped it. It had run over $16. She told my mom that the person who prepaid at that pump before they did must not have gotten the gas, and she told them they could leave. My mom went elsewhere and had spent the other $20 she had. She got a phone call later on from the store manager who said that she had to return to the store and pay the difference in gas. Now, had she had the money on her, it wouldn't have been a big deal. She did feel that if she had been responsible to pay, she should have been told to pay at the register, but at least she would have known right away. That's the cashier's fault. My mom told the manager she would be calling corporate to ask what should be done because if a previous customer already paid, and she was told she could leave, she didn't feel it was right to have to pay for either the pump malfunctioning or the cashier messing up. Literally none of this was her fault. While she was waiting for a return call from corporate, the Franklin police called her and threatened to file theft charges on her and my stepdad if they didn't pay by 10 PM that night. It was late afternoon at this point. That's where she called me to ask if I could pay because she didn't have any more money on her. She couldn't wait around for corporate to call back because now the police were involved. I paid the difference, and I contacted Crosby's to let them know of the situation. They never responded. I contacted the manager herself to ask what exactly happened, giving her an opportunity to explain some unknown policy that would explain why my mom had to pay. We had been friends on Facebook. Nobody responded. In fact, I was blocked. Maybe that was an order from corporate, but who knows.
I'm very disappointed. My mom and stepdad are now banned from the store, even though they paid the difference, and Crosby's will never get business from me or anyone in my family ever again.